Return & Refund Policy
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Return & Refund Policy – Penta Oak (Private) Limited
Effective Date: May 9, 2026
At Penta Oak (Private) Limited, customer satisfaction is important to us. We strive to provide high-quality perfumes and fragrance products. If you are not satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
You may request a return or exchange under the following conditions:
- You received a damaged product
- You received the wrong item
- The product was leaking or defective upon arrival
To be eligible for a return:
- The request must be made within 48 hours of delivery
- The product must be returned in its original packaging
- The bottle must not be excessively used
Used Perfume Bottles Policy
Due to the nature of fragrance products and hygiene considerations:
- Perfume or body mist bottles that are used more than 5% to 10% will not be accepted for return or exchange.
- Returns are only accepted if the product is substantially unused and in resalable condition.
- Products intentionally damaged or excessively used are not eligible for refunds or exchanges.
Non-Returnable Items
The following items are not eligible for return:
- Used products beyond the allowed usage limit
- Products without original packaging
- Products damaged after delivery due to customer handling
- Clearance or promotional sale items (unless defective)
Return Process
To request a return or exchange:
- Contact our customer support team within 48 hours of receiving your order.
-
Share:
Your order number
Clear photos/videos of the product
Description of the issue - Our team will review your request and guide you through the return process if approved.
Refunds
Once the returned item is received and inspected:
- Approved refunds may be processed through:
- Bank transfer
- Store credit
- Exchange product
Shipping charges are generally non-refundable unless the error was caused by us.
Refund processing times may vary depending on the payment method and banking channels.
Exchange Policy
We may offer exchanges in cases where:
- The wrong item was delivered
- The product arrived damaged or defective
- The fragrance bottle leaked during transit
Exchange requests are subject to product availability.
Shipping Costs for Returns
- Customers may be responsible for return shipping charges unless the product delivered was incorrect or defective.
- We recommend using a trackable courier service for returns.
Contact Us
For any return, refund, or exchange inquiries, please contact:
Penta Oak (Private) Limited
14 M Commercial Area, WAPDA Town Phase-II, Multan, Pakistan
Website: www.pentaoak.com
Email: info@pentaoak.com
